Skip to main content

Call History

Every call to your AI agent is logged with recordings, call summaries, and AI-generated insights to help you understand your customers.

What's Captured

For each call, Infercall captures and analyzes:

  • Call metadata — Phone number, direction, time, duration.
  • Audio recording — Full call recording (if enabled on your plan).
  • Call summary — Real-time summary of the conversation.
  • Caller mood — AI-detected caller feelings (positive/neutral/negative).
  • Intent classification — What the caller wanted (e.g. appointment, pricing).
  • Summary — AI-generated brief description of the call.

Finding Calls

Navigate to Dashboard → Calls to see all your call history.

Filter Options

  • Search — Find calls by phone number.
  • Direction — Filter for Inbound or Outbound calls.
  • Caller Mood — Filter by Positive, Neutral, or Negative.
  • Date Range — Today, This Week, This Month, or custom date range.
Click any call row to see full details including the call summary and recording.

Call Details

Click on any call to open its detail page, which includes:

Audio Player

Play back the full call recording. The call summary highlights along with the audio playback so you can follow along. Recording availability depends on your plan and data retention settings.

Call Summary

Full conversation summary showing each turn between the caller and your agent. Messages are color-coded and timestamped.

AI Insights

Intent classification shows what the caller wanted. A brief AI-generated summary captures the key points.

Call Metadata

Technical details including call SID, duration, audio costs, and timestamps.

Understanding Caller Mood

Infercall uses AI to analyze the caller's tone and categorize each call:

  • Positive — Happy, satisfied, grateful callers.
  • Neutral — Standard inquiries, no strong emotion.
  • Negative — Frustrated, angry, or disappointed callers.

Use caller mood data to identify unhappy customers who may need follow-up, or to celebrate when your agent is making callers happy!

Data Retention

Call data is retained based on your organization's settings:

  • Default retention period is 90 days.
  • You can adjust this in your dashboard under Settings → Privacy.
  • Recordings may have different retention than call logs.
  • Some plans offer extended or unlimited retention.
⌘K